Lets forget talk of recession and credit crunch, this is boring now! Too many businesses are blaming their failings on this, using it as an excuse when really companies should be adapting and looking for new ways to increase turnover. Golf club membership was down before the recession hit.
This is why it is so important that we continue to change the image of golf in the minds of the general public. Despite golf clubs telling people over and over again that they welcome green fee paying customers, if they don’t get rid of the ‘members only’ signs and scrap dress codes, they will never reach the required amount of people through the door to keep the club going.
At a recent Ogro (Organisation of Golf Range Owners) Conference, Eddie Bullock PGA elect couldn’t emphasise enough the importance of customer service. I wholeheartedly agree with this but want to add that this customer service needs to also come from the members.
There is nothing worse than walking into a club to find all eyes on you glaring to see if you are worthy of entering ‘their’ space. Members need to at the very least offer a smile and a hello; after all, these green fee paying customers may become the future members.
Golf clubs need to not only encourage but also prepare for an increase of customers. If the many junior golf schemes take off (and Sport England are given a good enough reason to fund more golf initiatives) there will be a sudden increase in golfers with new outlooks on the purpose golf serves to them, new golf fashions, new people using the facilities in a new way.
For example golf clubs need to offer ‘quick golf ‘ to those who want to golf but only get a couple of hours a week where they can escape the stresses of life and relax on the golf course. There is no point in paying for 18 holes if you know you only have time for 14. At Stonelees we have concentrated on three separate 9 hole courses, each one becoming progressively more difficult so customers can choose a course according to how they feel at that moment in time.
There is no enjoyment in playing a sport when you are not comfortable in your attire. Golf is a sport so we should let people wear sports clothing. Image and clothing are very important, golfers also now want to look fashionable and be comfortable, and if this helps people to enjoy the sport then this is good for the golf industry. At Stonelees we do not have a dress code. We are big fans of Golf Refugees clothing, its carbon neutral, organic and fair trade golf clothing!
People will be using golfing facilities in different ways to the past. For example visiting the golf course can now be a family activity instead of it being an escape for ‘Dad’. If a golf club has the correct facilities on offer, there can be something for everyone in any type of family, not just the typical nuclear. A coffee shop for Mum whilst Dad and the eldest child go on the course and the other children enjoy the putting green or driving range, perhaps with a parent.
This gets rid of the guilt factor of not spending enough time with the family. At Stonelees we offer not only golf courses but a bar and restaurant, a driving range, putting course, even a golf simulator. Once these facilities are in place, it is important that the fine details are looked at. For example, are there junior clubs available for hire, are the ladies toilets up to the high standards women expect, is there good coffee on offer?
Golf is such a unique sport which absolutely anyone can play, we have a young girl at Stonelees who is 8 and plays golf competitively while on the other extreme, my grandfather took the sport up at 80 and played until he was 89! Golf is a brilliant sport and golf clubs should be shouting about this and encouraging more people to play regardless of age, gender or attire. Golf is one of the most exclusive sports but has the potential to be one of the most inclusive!